Overview

24/7 Patient Support: Building Virtual Health Assistants is a focused, practical course for healthcare professionals, tech leads, and innovators looking to design and deploy always available, AI powered patient assistants.

We begin with

• Module 1 - The Need for 24/7 Patient Support, quantifying communication gaps and illustrating where virtual assistants excel-and where they don’t
• Module 2 - Introduction to ChatGPT Custom GPTs demystifies custom instructions, data sources, and memory, laying the foundation for safe clinical use
• Module 3 - Designing a Virtual Health Assistant guides participants through defining use cases (appointment help, medication reminders, symptom triage), drafting safe prompt instructions, and setting escalation pathways
• Module 4 - Hands On: Building and Customizing Your Assistant features a live step by step demo of creating a custom GPT: personalizing tone, connecting knowledge sources, and iterating responses
• Module 5 - Privacy, Safety & Compliance Essentials tackles HIPAA safeguards, disclaimers, red flag detection, and continuous monitoring
• Finally, Module 6 - Integration, Launch & Next Steps covers embedding assistants into portals and apps, training staff, gathering feedback, and scaling impact. By blending strategy with live builds, the course equips you to launch a compliant, effective virtual assistant within days, not months

Why should you Attend

Missed calls after 5 p.m., weekend portal messages piling up, and staff stretched thin trying to keep pace-sound familiar? Each unanswered patient question risks confusion, non adherence, or an ER visit that costs your organization thousands. Regulators are tightening response time benchmarks, and payers increasingly link reimbursement to patient satisfaction metrics.

In this 90 minute, hands on session, you’ll witness how a custom ChatGPT assistant can field common questions, send medication reminders, and book follow up appointments 24/7-without adding headcount. Live demos walk through building and testing a HIPAA aligned assistant that answers "Can I take ibuprofen with my new prescription?" or "When is my next lab?"-then seamlessly escalates complex or urgent issues to staff. You’ll leave with prompt templates, compliance checklists, and an integration roadmap you can act on immediately, before another after hours voicemail backlog grows.

Areas Covered in the Session

• Communication gaps and the business case for 24/7 support
• Fundamentals of ChatGPT Custom GPTs
• Defining high value use cases (appointments, reminders, FAQs, triage)
• Crafting safe, effective prompts and escalation logic
• Live build demo: creating and testing a custom GPT
• Integrating assistants with websites, portals, and EHR APIs
• HIPAA compliance, PHI protection, and disclaimers
• Monitoring performance and continuous improvement
• Launch checklists and scaling strategies

Who Will Benefit

• Healthcare Providers
• Clinic Managers
• Patient Engagement Teams
• Telehealth Operators
• Health Tech Entrepreneurs
• Digital Transformation Leads
• IT/Product Managers

Speaker Profile