Instructor
Carolyn D. Riggins
Breaking Through Barriers: Mastering Constructive Feedback with Resistant Employees.
If you’ve ever walked into a feedback conversation with good intentions, only to walk out feeling frustrated, unheard, or even questioned about why you brought it up in the first place-you’re not alone. Many managers face the same challenge: trying to guide employees who shut down, push back, or skillfully dodge accountability. It’s exhausting, and it can leave you wondering if anything will ever change.
This webinar was designed for that exact moment.
In "Breaking Through Barriers: Mastering Constructive Feedback with Resistant Employees," we’ll take the guesswork and dread out of those difficult conversations. Over the course of two interactive hours, you’ll learn how to prepare for and lead feedback sessions that actually break through the walls of resistance-and do it without escalating conflict or damaging trust.
We’ll start by exploring why feedback isn’t just part of your role-it’s one of your most powerful leadership tools. You’ll see what happens when feedback is avoided and how small issues can quietly grow into major performance and morale problems. We’ll pull back the curtain on the common mistakes even seasoned managers make-like using “trigger words” that cause employees to instantly stop listening-and replace them with language that invites engagement, not defensiveness.
Through real-world examples, you’ll see exactly how to structure a conversation so it stays focused, respectful, and productive-even when emotions run high. You’ll also learn how to create clear, actionable next steps, and how to follow up so your feedback doesn’t disappear into thin air.
By the end of this session, you won’t just know what to say-you’ll have the confidence to handle resistant employees with professionalism, empathy, and authority. You’ll walk away with practical strategies, ready-to-use phrases, and a proven framework that turns tough conversations into turning points for performance and trust.
This isn’t theory. This is leadership in action. And after this training, those conversations you’ve been avoiding won’t feel like landmines anymore-they’ll feel like opportunities to lead at your very best.
Why Should You Attend This Webinar?
Picture this-you’re scrolling through Facebook after a long day, and a post catches your eye: "How do you handle employees who push back on feedback or just sit there saying nothing?” The comments are full of frustration from other managers: stories of employees who argue, give excuses, or nod politely but never change their behavior. You pause because it sounds all too familiar.
You’ve been there. Maybe you’ve had an employee who deflected every point you made, leaving you drained and wondering if you accomplished anything. Or perhaps you’ve struggled with someone who avoids eye contact, offers no response, and leaves you questioning whether your words made any impact at all. These moments can make even the most confident leaders feel stuck.
That’s exactly why this webinar-"Breaking Through Barriers: Mastering Constructive Feedback with Resistant Employees"-was created. It’s not another generic leadership training. It’s a targeted, practical guide to tackling one of the toughest challenges managers face: delivering feedback that actually gets through, even to the most difficult team members.
You’ll learn:
By the end of this two-hour session, you won’t just know what to say-you’ll feel equipped and confident to handle these situations with professionalism, empathy, and authority. Instead of dreading difficult feedback conversations, you’ll approach them as opportunities to strengthen your team, build trust, and set clear standards for success.
This is your moment to move from frustration to mastery. Join us-and turn those challenging conversations into game-changing leadership wins.
