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Instructor : Chris DeVany
Product Id : 50030

Overview: Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Is this the first time you and your team have been working 100% virtually? If so, then this Webinar is for you! As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations.  How do we 'get a better handle' on all this?
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.

He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.

He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Instructor : Chris DeVany
Product Id : 50030

Overview: Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based?

Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Is this the first time you and your team have been working 100% virtually? If so, then this Webinar is for you! As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we ‘get a better handle’ on all this?

Your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others.

You'll leave this Webinar well versed in the most effective methods for dealing with difficult people winning cooperation and trust and ensuring that your people's values and your organization's goals are in sync.
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.

He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.

He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Instructor : Dr. B. Lynn Ware
Product Id : 50030

Overview: Though there has been a recent trend toward employers offering remote working and telecommuting arrangements

Though there has been a recent trend toward employers offering remote working and telecommuting arrangements, having a majority of your workforce working from home can be daunting when leaders and managers have firm deliverables and deadlines to meet.

This webinar will review the benefits of allowing employees to work from home and give managers the tools they still need to get the performance they expect from their teams.
Dr. B. Lynn Wareis an Industrial/Organizational Psychologist and has practiced for over 25 years in the talent management field. She is the CEO of Integral Talent Systems, Inc., a technology enabled global talent management consulting firm headquartered in Silicon Valley. ITS’s mission is to optimize the talent investment to generate better organizational performance.

Dr. Ware has been a consultant to over 180 of the Fortune 1000 Companies. Some of her clients include Amazon, Apple, Genentech, General Motors, Google, KLA-Tencor, LinkedIn, Omnicom Group, Oracle Corporation, Rivian, SC Johnson, Scripps Healthcare and Verizon.

She is frequently quoted on trends in talent management in numerous publications such as the Associated Press, Computer World magazine, Harvard Business Review and the San Francisco Chronicle, and has been featured several times on CNN as a national talent management expert.
Instructor : Laurie Flasko
Product Id : 50030

Overview: From Adobe Connect to Zoom, you're likely spending more time in virtual meetings than ever before.

From Adobe Connect to Zoom, you're likely spending more time in virtual meetings than ever before. But are your sessions as productive and effective as they could be?

In this informative and engaging session, you'll learn best practices for taking your virtual meetings to the next level. Led by professional facilitator Laurie Flasko.

Laurie Flasko CSP, CEC, works with organizations who want to WOW their customers, build strong teams and create cultures where people love to work.

Laurie is a sought-after speaker, trainer, executive coach, and an expert in customer service. She has over 20 years of experience in the fields of customized training, customer service, leadership development and team building. She has helped companies build service cultures that deliver outstanding customer service and business results. She has worked with organizations such as White Oaks Conference Resort and Spa, where her customer service programs have helped them receive numerous awards and recognition as well as high business results, Alectra, Samsung, Scotia bank, General Motors, Walker Industries, Immigration, and Henry Schein to name a few.

Laurie is the co-author of Bullying Is Not a Game: A Parents’ Survival Guide, where she shares a powerful story of her daughter’s journey through bullying along with practical advice and tips for parents on how to “get through and survive”. Today Laurie focuses on bringing out the best in people and organizations and believes simple acts of kindness pays big dividends.
Instructor : Howard Baumgarten 
Product Id : 50030

Overview: This timely training will cover numerous problem areas in the realm of finding and keeping balance while working from home.

This timely training will cover numerous problem areas in the realm of finding and keeping balance while working from home.  Certain issues that can arise from transitioning to working at home, include finding and maintaining a quiet and private space, free from distractions. 

Other practical issues are explored, that left untouched, can be a problem hindering balance.

The issue of stress and the physiological and psychological toll that it takes on the mind and body is considered during the training.  How humans respond to that stress is explored.  Detailed strategies for healthy adaptation to triggers are explored, showing how every worker can improve their situation, no matter how stressful, and find their own resilience in the wake of adversity.

A third general area, that of managing time is explored as the maximum usage of time, qualitatively and quantitatively is mapped.  Workers often experience long periods of procrastination as well as interruptions from others, making productivity and seamless work difficult at best.  Strategies for moving away from procrastination and into activating work as well as staying focused in that work are discussed.  Other helpful time related strategies are offered that will improve your use of this limited resource.  

Proper planning becomes a key component in staying with the program of working remotely from home.  An exploration of what can happen without good planning and follow through contrasted with what makes a good plan great will be explored.  Several planning tasks are outlined which will help participants gain confidence in how they follow through an integrative flow of achievement in both personal and work tasks.

Finally, specific strategies for staying healthy, integrated, and balanced are presented throughout the program that will help the participant with feeling confident in the face of their uncertainty, accomplished by days end, and satisfied in their pursuit of balance while working from home.

Howard Baumgarten is a Licensed Professional Counselor, author, consultant, speaker, wellness and small business-training expert, and owner of a successful mental health private practice in Lakewood, Colorado.

He is the founder of Smart Practice Central, a healthcare business-building platform that values intelligent, ethical, and clinically minded practice development, and provides clinical practice business consultation and trainings to private practices and healthcare agencies.

Howard has lectured throughout the country on the integration of mental health and business, focusing on practice development, working within managed care systems and the impacts of the Affordable Care Act on mental health care. He is the author of Private Practice Essentials: Business Tools for Mental Health Professionals, a guide to starting and successfully managing mental health practice.

In 2003, he developed and implemented the first practice building business curriculum in a graduate level-counseling program in the country at the University of Colorado, where he taught this curriculum for twelve years. He is the former Director of Network Relations for Westside Behavioral Care, Inc., a clinical group practice he helped build into one of Colorado's largest outpatient behavioral health practices.

Howard routinely consults and trains businesses and organizations across a variety of industries in areas including managing stress, building resilience, creating work/life balance, burnout prevention, and other wellness related topics.