Difficult people--they are everywhere. Perhaps it’s a colleague who is continually disagreeable. Or it’s a subordinate who chronically complains about everything but never takes responsibility for fixing anything. Maybe it’s a customer who treats you rudely as if you are his personal servant.
As managers, we all want our teams to excel – to be the very best they can be. If you want your team to produce more, serve customers better, work together more smoothly, and quit less, this webinar is for you.
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at workable solutions. Unfortunately, many people do not have the skills to do this effectively.
Classic research by the Carnegie Foundation found that success in your career depends less on your technical skills than on your ability to work with, get along with, communicate with, garner the cooperation of, and interact with people.