New managers, supervisors, team leads matter. They're on the front lines with your workforce, your customers, and your markets. They have tremendous potential. And some of them will become your organization’s future leaders.
Organizations that underestimate the importance of effective communication, during times of change and uncertainty, often suffer significant consequences in terms of lower employee engagement and productivity as well as lower customer loyalty and retention.
Why as a senior leader, or line manager or human resource professional, should you be concerned with succession planning when you have so many other problems and demands to deal with?