Difficult conversations are, well, difficult. Difficult for the person leading the conversation as well as difficult for the person on the receiving end. However, they don’t have to be hurtful, relationship ending, or embarrassing.
The ability to handle difficult situations and conversations is a skill that can be learned and improved.
As an HR Professional, it is required that you not only are willing to have those difficult conversations with your employees and coworkers, but that you are able to ensure that relationships are preserved while having those difficult conversations.
This session with Rhonda will show you how. You’ll be given an easy, and fun, framework to keep you ON THE RIGHT TRACK with those conversations that start with “We Need to Talk”.
Why should you Attend
HR Professionals are the first line of defense (and complaint) in a company. All issues, problems, and personality clashes end up on your front door, and you are expected to deal with them.
How do you do it? How do you tell an employee that another employee has been complaining about them? How do you get them to be willing to not only go back to their job, but to not blow up at their coworkers because they are embarrassed and angry?
HR Professionals have the unenviable job of having difficult conversations. It won’t be easy. It won’t be fun. It needs to be done.
Areas Covered in the Session
- Improve your communication so that the conversations stay calm and respectful
- How to take a potentially explosive situation and keep it calm for everyone involved
- How to give positive and negative feedback and ensure your partner is receptive to what you are saying
- What to say, how to say it, when to say it, all the while being in complete control of your emotions
- How to frame your conversation so that everyone can maintain their pride
Who Will Benefit
Rhonda Scharf CSP, HoF Insightful humorous entertaining even contagious words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different.
Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in dozens of different countries.
Rhonda will share some things she has learned to help you excel in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness! From efficiency to the future of work; Rhonda has the info to help you thrive!
She knows how to make you laugh and she knows how to get you to question why you do what you do. Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Rhonda has written eight books, with her latest “Alexa is Stealing her Job” and her best-seller “Common Sense is NOT Common Practice” still available.
Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!