Research consistently shows that replacing a single employee is far more expensive than most organizations realize. Depending on the role, industry, and level of experience, the true cost of turnover can range anywhere from 50% to as much as four times that employee’s annual salary.

Larry Johnson

• September 8, 2026
• 60 Minutes
• US$149.00
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Frontline leaders have the greatest influence on the day-to-day experience of employees. While senior executives establish the organization’s vision and strategy, it is supervisors, team leaders, and middle managers who shape workplace culture through their daily interactions with employees. The quality of these relationships directly affects employee engagement, productivity, morale, customer satisfaction, and retention.

Larry Johnson

• September 9, 2026
• 60 Minutes
• US$149.00
• Enroll

Exceptional customer service doesn’t happen by accident-it happens by design. Every interaction with a customer is an opportunity to strengthen a relationship, build trust, and create an experience that customers will remember long after the transaction is complete.

Larry Johnson

• September 15, 2026
• 60 Minutes
• US$149.00
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Disagreement is hard but necessary.

Larry Johnson

• September 16, 2026
• 60 Minutes
• US$149.00
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Question: What do Marriott, USAA, and Southwest Airlines have in common?

Larry Johnson

• September 17, 2026
• 60 Minutes
• US$149.00
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Change is hard but it is also essential for survival.

Larry Johnson

• September 22, 2026
• 60 Minutes
• US$149.00
• Enroll