In this webinar, you'll learn techniques to deal effectively with these problem children so they either become productive members of your team or go away.
Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty - that loyalty only comes from customers who love you. Companies like Disney, USAA, Nordstrom Department Stores and Wegmans Supermarkets figured that out long ago so they provide customers with experiences that make customers love them.
A recent HRDive study of managers found that “82% of respondents admitted that they have “limited to no” ability to hold others accountable successfully. On the other hand, 91% of respondents said they would rank ‘improving the ability to hold others accountable in an effective way’ as one of the top leadership development needs of their organization.”
Difficult people they are everywhere. Perhaps it's a colleague who is continually disagreeable. Or it's a subordinate who chronically complains about everything but never takes responsibility for fixing anything. Maybe it's a customer who treats you rudely as if you are his personal servant. It could even be your boss, who acts like a playground bully when you ask her a question. Perhaps it's a fellow teammate who gossips and even tells lies about you. Maybe it's a person you depend on for results who continually misses deadlines and never keeps promises. It could even be a member of your family.
In most organizations, if you are the best at your craft, it's likely you'll be selected to be the next supervisor or manager. The irony is that you now spend less time doing what you are really good at and more time doing things you have little or no training to do.